Refund policy

Returns & Cancellations Policy

We want you to be completely satisfied with your purchase at Bespoke TCG. If you're not happy with your order or need to make changes, please review our returns and cancellations policy below.

Returns Policy

If you're not fully satisfied with your purchase, we offer a 14-day return policy. Please read the guidelines below for more details:

  1. Eligibility for Returns:

    • Products must be returned within 14 days of the original purchase date.
    • Items must be in new, unused condition with all original packaging and tags intact.

  2. Return Process:

    • To initiate a return, please contact our customer service team at info@bespoketcg.co.uk with your order number and the reason for the return.
    • We will provide you with a Return Authorization (RA) number and further instructions.
    • Customers are responsible for return shipping costs

  3. Refunds:

    • Once we receive your returned item and verify its condition, we will issue a refund to your original payment method.
    • Please allow 7-10 business days for the refund to process, depending on your bank or payment provider.

  4. Exchanges:

    • We do not currently offer direct exchanges. If you would like a different item, please return your original item for a refund and place a new order.

Cancellation Policy

We understand that sometimes you may need to cancel an order. Our cancellation policy is as follows:

  1. Canceling an Order:

    • You can cancel your order within 24 hours of placing it. After this time, we may not be able to process the cancellation, as your order may have already been shipped.
    • To cancel an order, please contact us immediately at info@bespoketcg.co.uk with your order number.

  2. Partial Orders:

    • If you need to cancel a portion of your order (e.g., one item but not others), please reach out to our customer service team as soon as possible.
    • Partial cancellations are subject to the same terms: they must be requested within 24 hours of purchase.

  3. After Shipping:

    • If your order has already been shipped, we cannot cancel it. However, you may still return the item following the guidelines in our Returns Policy.

Damaged or Defective Items

If you receive an item that is damaged or defective, please contact us immediately. We will provide you with instructions for returning the product, and we will either issue a replacement or a full refund.

  • Contact us within 7 days of receiving your order if the item is damaged or defective.
  • We may request photos of the damaged product for verification purposes.

Final Sale Items

Please note that some items are final sale and cannot be returned or exchanged.

Questions?

If you have any questions about our return or cancellation policies, feel free to contact our customer service team at info@bespoketcg.co.uk. We're here to assist you!